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Thank you for choosing LumiSoie. We are dedicated to delivering our premium silk products to you as efficiently as possible.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: Since our products are handcrafted with care, processing may take slightly longer during peak seasons.
We ship directly from our Silk Craftsmanship Center in Shenzhen, China, ensuring you receive authentic quality straight from the source.
*Please note that delivery times are estimates and may vary due to customs clearance or carrier delays.
When your order has shipped, you will receive an email notification from us which will include a tracking number. Please allow 48 hours for the tracking information to become available.
You can track your parcel via our Track Your Order page or directly on the carrier's website.
For US customers, orders under $800 are typically exempt from import duties. However, LumiSoie is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you haven't received your order within 20 days of receiving your shipping confirmation email, please contact us at support@lumisoie.com with your name and order number, and we will look into it for you.